Lead the full lifecycle of Customer Success, encompassing Onboarding, Product Adoption, and Renewal phases.
Guide and support customers by providing them with the tools, knowledge, and insights to maximize their experience with our solutions.
Collaborate cross-functionally with internal teams to ensure account strategies align with customer goals and objectives.
Proactively identify customer needs, uncover growth opportunities, and demonstrate how our diverse product suite can enhance their business operations.
Maintain organized and efficient workflows, expertly managing your portfolio of clients while prioritizing your time to meet key milestones.
Analyze engagement patterns and product usage trends, offering strategic advice to mitigate risks and align with customer goals.
Drive the contract renewal process, leveraging a range of internal resources to deliver exceptional support.
Seamlessly identify potential growth opportunities and partner with Sales teams to convert them into new business.
Prioritize client satisfaction and ensure a smooth experience that encourages long-term loyalty.
What You'll Bring
Strong relationship-building skills, with the ability to adapt seamlessly to varied teams and client profiles.
4+ years of experience in a client-facing role, such as Customer Success, Technical Account Management, or Sales Engineering.
Analytical and problem-solving mindset with solid technical troubleshooting capabilities.
Quick to grasp new products and technologies, with a passion for staying updated on industry trends.
Understanding of blockchain, cryptocurrency, or emerging tech landscape.
Excellent communication and collaboration abilities, both with clients and internal stakeholders.
A proactive mindset dedicated to continuous improvement, always looking for ways to enhance processes and customer experiences.
Bonus
Experience in tech startups, especially in blockchain, cryptocurrency, or Web3 ecosystems.
Hands-on experience with CRM tools and customer relationship management platforms.